Connect With Us
Connect With Us
Got a question about a part, an order, or which engine fits your build?
Connect With Us anytime—our team is here around the clock to make sure you get real answers from real people, not a bot loop.
Based out of Georgetown, TX, we work with customers across the US and worldwide, so whether you’re tracking a shipment, asking about a crate engine’s specs, or need help with a return, reaching us is simple. Call or text +1 (207) 216 3794, or send us an email if you’d rather have things in writing.
Prefer not to call? Fill out the contact form on this page with your name, order details (if you have them), and what you need help with. We read every message and follow up directly — no auto-replies pretending to be a person.
We know parts questions can be time-sensitive, especially if a job is waiting on the right transmission or engine combo. That’s why support runs 24/7, not just during business hours. Whether it’s a quick fitment question or a bigger order issue, you’ll get someone who actually knows the inventory.
Connect with us today—we’re ready when you are.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Have questions about marine engines, repowering, or how we can help? Find answers to common inquiries below. If you don’t see your question here, please reach out—we’re happy to help.
How do I know which engine is right for my boat?
Choosing the right engine depends on several factors, including your boat’s size, weight, hull design, intended use, and existing rigging. We recommend considering:
- Boat type and length – Center console, cruiser, fishing vessel, or yacht
- Current engine specifications – Make, model, horsepower, and year
- Desired performance – Cruising speed, fuel efficiency, or maximum power
- Budget – New vs. refurbished options
Our team can guide you through the selection process. Connect With Us your boat details, and we’ll provide personalized recommendations based on your needs.
Connect With Us: info@universalengineparts.com
Do you ship engines internationally?
Yes, we ship marine engines to customers across Europe and internationally. Our headquarters in Gdańsk, Poland, provides excellent logistics connections for reliable delivery.
Important shipping considerations:
- Shipping costs are calculated at checkout based on destination
- Delivery times vary by location—we provide estimated timelines with each order
- For international shipments, customers are responsible for any import duties, taxes, or customs clearance fees
- We ensure all engines are properly crated and secured for safe transport
For a shipping quote before placing an order, please Connect With Us your location and the engine model you’re interested in.
What warranty coverage comes with your engines?
All engines we supply are covered by the manufacturer’s warranty, not a third-party warranty from our company.
| Engine Brand | Warranty Coverage |
|---|---|
| Cummins Marine | Warranted by Cummins Inc. in accordance with their standard terms. Coverage varies by model and application. |
| Evinrude Outboards | Warranted by BRP Inc. in accordance with their standard terms. |
Important warranty notes:
- Warranty documentation is provided with each engine
- Warranty claims must be handled directly with the manufacturer or an authorized service center
- Proper installation by qualified professionals is typically required for warranty validity
- We assist with warranty inquiries and can help coordinate with manufacturers
For specific warranty details on a particular engine model, please ask when inquiring.
Can you help with installation or recommend a mechanic?
While we do not perform installation services ourselves, we are happy to assist with:
- Installation guidance – Technical advice on compatibility, rigging, and best practices
- Mechanic recommendations – We can suggest qualified marine technicians and workshops in your area, particularly in Poland and the Baltic region
- Documentation – We provide all necessary manuals, specifications, and installation guides with your engine
We strongly recommend that engine installation, especially repowering projects, be performed by certified marine mechanics or experienced professionals. Proper installation is critical for safety, performance, and warranty validity.
What is your return and cancellation policy?
We comply with Polish consumer protection laws (Ustawa o prawach konsumenta), which provide specific rights for customers.
For consumers (private individuals):
- Right of withdrawal: You may cancel your order within 14 days of receiving the product without giving any reason
- Condition: Products must be unused, in original condition, and returned with all original packaging and documentation
- Return shipping: Return shipping costs are the responsibility of the customer unless the product is defective
For defective products:
- If your engine arrives damaged or has a manufacturing defect, contact us immediately
- We will work with you to arrange return, replacement, or repair in accordance with manufacturer warranty terms
Exceptions: Custom-ordered engines, products that have been installed or modified, and items specifically marked as non-returnable are not eligible for return.
For detailed information, please review our full Terms & Conditions and Return Policy.
INFORMATION ABOUT US